We want you to be completely satisfied with your purchase from SultanaAziz. Please read our policy carefully.

Eligibility:

  • Returns/Exchanges are only accepted on items that are unworn, unwashed, and have original tags attached.

  • The item must be in its original, saleable condition, with all packaging intact.

  • For hygiene reasons, innerwear and sale items are final sale and cannot be returned or exchanged.

Process:

  1. You must notify us of your intent to return or exchange an item within 48 hours of receiving your order.

  2. To initiate a return or exchange, please contact us at sultana15aziz@gmail.com or 0319 4574840 with your order number and reason for return.

  3. Once approved, you will be provided with return instructions and an address.

  4. The customer is responsible for the return shipping cost unless the item received is defective or incorrect.

Refunds:

  • Upon receipt and inspection of the returned item, we will process your refund to the original payment method.

  • Please allow 7-10 business days for the refund to be processed and reflected in your account.

  • Original shipping charges are non-refundable.

Exchanges:

  • Exchanges are subject to stock availability. If the desired size or item is unavailable, we will offer a store credit or refund.

  • The customer is responsible for the shipping cost of the exchanged item.

Damaged or Defective Items:
Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately. We will arrange a replacement or full refund at no extra cost, including return shipping.